Alain, Patrick.

The manager's phrase book : 3,000+ powerful phrases that put you in command in any situation / Patrick Alain. - 191 pages ; 20 cm

Includes index.

How to use this book -- Preface -- Staffing and HR -- Ethics and legalities -- Feedback and discipline -- Bad behavior -- Motivation -- When it's personal -- Meetings and presentations -- Sticky situations -- Dealing with customers -- Managing lower-level managers -- Bonus section : managing up -- Index -- About the author.

9788129145482 (pbk.)

2012033811


Business communication.
Management.
Conversation.

HF5718 / .A3697 2013

658.45 ALA / 010856
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