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Managing the unexpected : resilient performance in an age of uncertainty / Karl E. Weick, Kathleen M. Sutcliffe.
By: Weick, Karl E.
Contributor(s): Sutcliffe, Kathleen M.Material type: BookPublisher: San Francisco : Jossey-Bass, 2007Edition: 2nd ed.Description: xii, 194 p. : ill., map; 24 cm.ISBN: 9780787996499 (hbk.).Subject(s): Crisis management | Leadership | Industrial managementDDC classification: 658.4056 WEI Online resources: Table of contents
|Item type||Current location||Call number||Status||Date due||Barcode|
|Book||Indian Institute for Human Settlements, Bangalore||658.4056 WEI 000936 (Browse shelf)||Available||000936|
Includes bibliographical references (p. 161-185) and index.
Managing the unexpected: what business can learn from high-reliability organizations -- Expectations and mindfulness -- The three principles of anticipation -- Principles of containment -- Assessing your capabilities for resilient performance -- Organizational culture: institutionalizing mindfulness -- How to manage mindfully.
"Managing the Unexpected is a guide for learning the hard-won lessons of high reliability organizations that are able to manage unexpected threats and bounce back in a stronger position to tackle future challenges."--BOOK JACKET.